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Concerts are free, unless noted otherwise. Please check concert listings carefully. Seating for free concerts is generally on a first-come, first-served basis.
Free seating passes are required for concerts at which capacity attendance is anticipated. Seating in Mixon Hall is limited and patrons are encouraged to reserve passes in advance when required for concerts scheduled in Mixon Hall.
Seating passes may be reserved one week prior to a given concert by calling the CIM Box Office at (216) 791-5000, ext. 411, Monday through Friday from 10 a.m. to 3 p.m. Reserved seating passes must be picked up at the Ticket Office the
evening of the concert no later than 15 minutes prior to start time, after which they will be distributed to patrons waiting for seats. The CIM Box Office will open one hour before the concert begins for seating pass pickup.
Concert halls open 30 minutes before the concert is scheduled
to begin.
All concerts begin promptly at the designated time. To ensure the enjoyment of all our patrons, and in deference to the artists, latecomers are admitted only at the discretion of the head usher while a performance is in progress.
The use of cameras (with or without flash) and recording devices during a performance is strictly prohibited without the express prior written consent of the Concerts and Events Office.
Concerts are performed in Kulas Hall and Mixon Hall. Concertgoers will be directed to the performance location upon arrival at CIM. Locations are also included in the Web listings.
Free parking is available after 4 p.m. in University Circle Parking Lot No. 43 and behind the CIM Annex, both of which are located on Hazel Drive. The metered parking spaces on East Boulevard and Hazel Drive are not ticketed after 6 p.m.
Handicapped parking is available in the Lot 43 visitor lot across the street. A drop-off area in the front drive and ramp to the front entrance provides easy access for wheelchairs. Wheelchairs can also access the building through the North vestibule, which is across the street from Lot 43.
CIM maintains a smoke-free environment.
Groups are welcome! Please call the Concerts and Events Office, (216) 791-5000, ext. 311, Monday through Friday from 10 a.m. to 3 p.m.
Current concert information may be obtained by calling (216) 791-5000 Monday through Friday from 9 a.m. to 5 p.m.
Ticketing Information
Several concerts during the season are designated as ticketed events and are presented at a nominal cost. Seating is reserved for these concerts. Some free concerts require seating passes.
Ticket Office: The Ticket Office, located in Room 102 just off the Pogue Lobby, is open Monday through Friday, 10 a.m. to 3 p.m. We accept Visa, Discover, MasterCard, American Express, cash or checks made
payable to the Cleveland Institute of Music. A $3 handling fee is charged for each credit card transaction. Tickets are mailed up to one week prior to an event. After that, tickets are held at the door.
Online: You may reserve tickets online with Visa, Discover, MasterCard or American Express. Visit our events section and click the icon next to the desired event. Day-of-show online ticket orders cannot be accepted after 3 p.m.
By Phone: Tickets may be reserved by phone with Visa, MasterCard, Discover or American Express. Call (216) 791-5000, ext. 411, Monday through Friday from 10 a.m. to 3 p.m.
By Mail: Send your ticket request, with payment, to:
Concerts and Events OfficeBe sure to include your phone number in case we have questions about your order.
Cleveland Institute of Music
11021 East Boulevard
Cleveland, OH 44106
At The Door: The Ticket Office will open one hour before the performance for day-of-show purchases only.
Handicapped Services: When ordering tickets, please indicate if your party includes a person in a wheelchair.
Lost Tickets: If you are unable to locate your tickets, we can provide you with duplicate tickets to be picked up the evening of the concert. Call the Ticket Office to make arrangements.
Ticket Exchange Policy:Tickets may be exchanged for other tickets to the same production, subject to availability. Exchanges must be made during business hours, not on performance nights. Original tickets must be returned before new tickets can be issued.
Gift Certificates: Gift certificates are available from the Ticket Office, redeemable toward ticket purchases for any performance.
No Refunds are possible unless the performance is cancelled.
All programs and artists are subject to change without notice. In the event of a last-minute concert cancellation, every attempt will be made to inform the public via radio station WCLV 104.9 FM and the CIM Web site.